Level Up Casino Terms and Conditions - Level Up Casino

1. Definitions

In these Terms, unless the context requires otherwise:

• "Account" means the personal gaming account created by a User on Level Up Casino platform;
• "Balance" means the total amount of funds available in your Account at any given time;
• "Bonus" means any promotional credit, free spins, or other incentive offered by Level Up Casino;
• "Company," "we," "us," "our" refers to Level Up Casino and its operators;
• "Games" means all casino games, slots, table games, and live dealer games available on Level Up Casino;
• "Player," "User," "you," "your" refers to any individual who uses Level Up Casino services;
• "Service" means all services provided through Level Up Casino website and Level Up Casino app;
• "Website" means www.levelupcasino.com.au and all associated domains and platforms.

2. Acceptance of Terms

2.1 Agreement to Terms

By creating a Level Up Casino sign up account, accessing Level Up Casino login, or using any Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and Responsible Gaming Policy.

2.2 Amendments

Level Up Casino reserves the right to modify these Terms at any time. We will notify registered users of significant changes via email or notification through the Level Up Casino app. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

2.3 Additional Terms

Specific Games, promotions, or features may be subject to additional terms and conditions, which will be presented to you at the time of participation.

3. Eligibility and Registration

3.1 Age Requirement

You must be at least 18 years of age to register for and use Level Up Casino services. We reserve the right to request proof of age at any time. Accounts found to belong to underage users will be immediately closed, and all funds forfeited.

3.2 Jurisdiction

Level Up Casino Australia services are available exclusively to residents of Australia. By registering, you confirm that you are physically located in Australia and are not accessing our services from any jurisdiction where online gaming is prohibited.

3.3 Account Registration

To complete Level Up Casino sign up, you must provide:

• Accurate and complete personal information (full legal name, date of birth, residential address);
• Valid email address and mobile phone number;
• Secure password for Level Up Casino login;
• Verification documents when requested (government-issued ID, proof of address).

3.4 Account Restrictions

• Each Player may hold only one Account on Level Up Casino;
• Accounts are personal and non-transferable;
• You may not allow any third party to access your Level Up Casino login credentials;
• Joint accounts or accounts registered on behalf of others are strictly prohibited;
• Creating multiple accounts will result in closure of all accounts and forfeiture of funds.

3.5 Prohibited Persons

The following individuals are prohibited from using Level Up online casino:

• Employees of Level Up Casino and their immediate family members;
• Employees of affiliated gaming companies and service providers;
• Individuals who have previously been excluded or self-excluded from Level Up Casino;
• Individuals listed on any gambling exclusion register;
• Residents of countries or territories where online gaming is prohibited.

4. Account Security

4.1 Login Credentials

You are responsible for maintaining the confidentiality of your Level Up Casino login credentials. Any activity conducted through your Account will be deemed to have been authorized by you.

4.2 Security Measures

You must:

• Create a strong, unique password for Level Up Casino login;
• Never share your password or login credentials;
• Log out after each session, especially on shared devices;
• Enable two-factor authentication when available through the Level Up Casino app;
• Immediately notify us of any unauthorized access or security breach.

4.3 Account Compromise

If you suspect your Account has been compromised, you must immediately contact Level Up Casino customer support and change your password. We are not liable for any losses resulting from unauthorized access due to your failure to maintain security.

5. Deposits and Payments

5.1 Deposit Methods

Level Up Casino accepts deposits via approved payment methods displayed during the deposit process. All deposits must be made from payment sources in your own name.

5.2 Deposit Limits

• Minimum deposit: AUD $10 (may vary by payment method);
• Maximum deposit: As displayed in your Account settings;
• You may set personal deposit limits through responsible gaming tools;
• Deposits are instant unless otherwise stated for specific payment methods.

5.3 Fees

Level Up Casino does not charge fees for deposits or withdrawals. However, your payment provider may impose their own fees, for which we are not responsible.

5.4 Currency

All transactions on Level Up online casino are conducted in Australian Dollars (AUD). Deposits made in other currencies will be converted at the prevailing exchange rate, with any conversion fees borne by you.

5.5 Anti-Money Laundering

Level Up Casino complies with Australian anti-money laundering regulations. We reserve the right to conduct additional verification checks and may require source of funds documentation for large or unusual transactions.

6. Withdrawals

6.1 Withdrawal Process

To request a withdrawal from Level Up Casino:

• Your Account must be fully verified with approved documentation;
• You must meet all wagering requirements for any active Bonuses;
• Withdrawals should be made to the same payment method used for deposits where possible;
• Minimum withdrawal: AUD $20;
• Processing time: 24-72 hours for verification, plus payment method processing time.

6.2 Verification Requirements

Before processing your first withdrawal, and periodically thereafter, Level Up Casino requires verification of:

• Identity (government-issued photo ID);
• Address (utility bill or bank statement dated within 3 months);
• Payment method (credit card images, e-wallet screenshots);
• Source of funds (for withdrawals exceeding AUD $5,000).

6.3 Withdrawal Restrictions

• Withdrawals cannot be processed while Bonus funds are active unless wagering requirements are met;
• Withdrawals may be declined if there are concerns about fraud or breach of Terms;
• Level Up Casino reserves the right to request additional documentation at any time;
• Unclaimed withdrawals will be returned to your Account Balance after 90 days.

6.4 Withdrawal Cancellation

You may cancel a pending withdrawal request before it has been processed. Once cancelled, funds will be returned to your Account Balance and available for gameplay.

7. Bonuses and Promotions

7.1 Bonus Terms

All Bonuses offered by Level Up Casino are subject to specific terms and conditions, including:

• Wagering requirements (typically 30x-40x Bonus amount);
• Game restrictions and contribution percentages;
• Maximum bet limits while Bonus is active (typically AUD $5);
• Time limits for meeting wagering requirements;
• Maximum withdrawal limits from Bonus winnings.

7.2 Bonus Eligibility

Bonuses are available only to Players who:

• Have completed Level Up Casino sign up and verification;
• Have not claimed the same promotion previously (unless stated otherwise);
• Meet the minimum deposit requirements;
• Have not breached any Terms or engaged in bonus abuse.

7.3 Bonus Abuse

Level Up Casino has zero tolerance for Bonus abuse. The following activities are prohibited:

• Creating multiple accounts to claim Bonuses;
• Irregular betting patterns designed to exploit Bonuses;
• Collaborative play or syndicate betting with Bonus funds;
• Using strategy bots or automated systems;
• Any other activity deemed to be Bonus abuse.

Accounts found to be engaged in Bonus abuse will be closed, and all Bonuses and winnings forfeited.

7.4 Opt-Out

You may choose to opt-out of receiving Bonuses by contacting customer support. Once opted out, you will not receive any promotional offers until you request to opt back in.

8. Gameplay Rules

8.1 Fair Play

All Games on Level Up online casino are provided by licensed third-party software providers and use certified Random Number Generators (RNG) to ensure fair outcomes.

8.2 Game Rules

Each Game has specific rules accessible within the Game interface. You are responsible for understanding the rules before playing. Level Up Casino is not responsible for losses due to misunderstanding of Game rules.

8.3 Malfunctions

In the event of a Game malfunction:

• All affected game rounds are void;
• Stakes are returned to Players;
• Level Up Casino is not liable for any potential winnings from voided rounds;
• Software errors or malfunctions void all gameplay and payouts.

8.4 Betting Limits

Each Game has minimum and maximum betting limits displayed within the Game. Level Up Casino reserves the right to adjust these limits at any time.

8.5 Incomplete Games

If a Game is interrupted due to loss of connection or technical issues, the game round will be completed according to the Game provider's rules. You can check the status of incomplete games in your Game history.

9. Prohibited Activities

9.1 Fraudulent Activity

The following activities are strictly prohibited on Level Up Casino:

• Using stolen or fraudulent payment methods;
• Providing false or misleading information during registration or verification;
• Colluding with other Players or third parties;
• Using VPNs or proxy servers to circumvent geo-restrictions;
• Hacking, exploiting bugs, or manipulating Games;
• Using automated bots or software to play Games;
• Chargebacks or payment reversals without valid reason;
• Money laundering or other illegal financial activities.

9.2 Account Misuse

• Allowing third parties to access your Level Up Casino login;
• Creating multiple accounts or using nominees;
• Arbitrage betting or other advantage play;
• Abusive or offensive behavior toward staff or other Players;
• Attempting to reverse engineer or hack Level Up Casino systems.

9.3 Consequences

Players found engaging in prohibited activities will face:

• Immediate Account suspension or closure;
• Forfeiture of all Balance, Bonuses, and winnings;
• Legal action and reporting to relevant authorities;
• Permanent ban from Level Up Casino and affiliated properties;
• Reporting to industry fraud prevention databases.

10. Responsible Gaming

10.1 Commitment

Level Up Casino is committed to promoting responsible gaming and protecting vulnerable Players. We provide tools and resources to help you maintain control of your gaming activities.

10.2 Self-Exclusion

If you feel you need to take a break from gaming, you may self-exclude from Level Up online casino for periods of:

• 24 hours, 7 days, 30 days, 3 months, 6 months, or permanently;
• During self-exclusion, you cannot access Level Up Casino login or participate in any Games;
• Self-exclusion cannot be reversed during the chosen period;
• We will take reasonable steps to prevent circumvention of self-exclusion.

10.3 Deposit Limits

You can set daily, weekly, or monthly deposit limits through your Account settings. Limit increases take effect after 24 hours; limit decreases are immediate.

10.4 Reality Checks

The Level Up Casino app provides session time notifications to help you track your gaming time. You can customize reminder frequencies in your settings.

10.5 Support Resources

For assistance with problem gambling:

• Gambling Help Online: 1800 858 858 (Australia)
• Lifeline: 13 11 14
• Contact Level Up Casino support for additional resources and referrals

11. Privacy and Data Protection

11.1 Personal Information

Level Up Casino collects and processes personal information in accordance with our Privacy Policy and Australian Privacy Principles. By using our services, you consent to such collection and processing.

11.2 Data Usage

Your personal information may be used for:

• Account management and verification;
• Processing deposits and withdrawals;
• Compliance with legal and regulatory requirements;
• Marketing communications (with your consent);
• Fraud prevention and security;
• Improving Level Up Casino services.

11.3 Marketing Communications

You may opt-out of marketing communications at any time through your Account settings or by contacting customer support. You will continue to receive essential service-related communications.

12. Intellectual Property

12.1 Ownership

All content on Level Up Casino, including the website, Level Up Casino app, logos, graphics, software, and Games, is owned by or licensed to Level Up Casino and protected by intellectual property laws.

12.2 Restrictions

You may not:

• Copy, reproduce, or distribute any content from Level Up online casino;
• Reverse engineer or decompile any software or Games;
• Use Level Up Casino trademarks or branding without permission;
• Create derivative works based on our content;
• Frame or mirror any part of the website or app.

12.3 User Content

By submitting content to Level Up Casino (such as reviews or communications), you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content.

13. Limitation of Liability

13.1 Service Availability

Level Up Casino strives to provide uninterrupted service but does not guarantee availability. We are not liable for:

• Temporary unavailability due to maintenance or technical issues;
• Service interruptions caused by third-party providers;
• Network or internet connectivity problems;
• Force majeure events beyond our control.

13.2 Financial Losses

Level Up Casino is not liable for:

• Gaming losses resulting from your decisions;
• Losses due to misunderstanding of Game rules;
• Losses from unauthorized Account access due to your negligence;
• Indirect, consequential, or special damages;
• Loss of profits or business opportunities.

13.3 Maximum Liability

To the maximum extent permitted by law, Level Up Casino's total liability to you shall not exceed the amount of your Account Balance at the time of the claim.

13.4 Third-Party Content

Games are provided by third-party software providers. Level Up Casino is not responsible for the functionality, fairness, or accuracy of third-party Games beyond ensuring provider licensing and certification.

14. Account Closure and Termination

14.1 Voluntary Closure

You may close your Account at any time by contacting customer support. Upon closure:

• Your Balance will be returned (minus any active Bonuses);
• All pending Bonuses and promotions will be cancelled;
• You will be unable to access Level Up Casino login;
• Account history will be retained as required by law.

14.2 Termination by Level Up Casino

We reserve the right to suspend or terminate your Account immediately if:

• You breach any of these Terms;
• We suspect fraudulent or illegal activity;
• You provide false or misleading information;
• You engage in prohibited activities;
• Required by law or regulatory authority.

14.3 Consequences of Termination

Upon termination for breach of Terms:

• All Bonuses and winnings may be forfeited;
• Deposits may be returned minus any bonuses received;
• You will be permanently banned from Level Up Casino sign up;
• Legal action may be pursued for serious violations.

14.4 Inactive Accounts

Accounts with no login activity for 12 consecutive months are considered dormant. After 24 months of inactivity, we may charge a monthly maintenance fee of AUD $10 from the remaining Balance.

15. Complaints and Disputes

15.1 Internal Complaints

If you have a complaint about Level Up Casino services:

1. Contact customer support via live chat, email, or phone;
2. Provide detailed information about your complaint;
3. We will investigate and respond within 10 business days;
4. If unresolved, escalate to our Complaints Manager.

15.2 Alternative Dispute Resolution

If you are not satisfied with our resolution, you may contact an independent Alternative Dispute Resolution (ADR) service. Details of approved ADR providers are available on request.

15.3 Regulatory Authority

As a licensed operator in Australia, Level Up online casino is subject to oversight by relevant gaming authorities. You may contact the appropriate regulator if you believe we have breached licensing conditions.

15.4 Governing Law

These Terms are governed by the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Australia.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and Level Up Casino regarding use of our services.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

Failure by Level Up Casino to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms. Level Up Casino may assign these Terms to any successor or affiliate entity.

16.5 Third-Party Rights

These Terms do not confer any rights on third parties, except as expressly stated.

16.6 Language

These Terms are provided in English. In case of any discrepancy between English and translated versions, the English version shall prevail.

17. Contact Information

For questions regarding these Terms and Conditions, please contact Level Up Casino:

• Customer Support: Available 24/7 via live chat on Level Up Casino website and Level Up Casino app
• Email: support@levelupcasino.com.au
• Phone: 1800 LEVEL UP (Australian toll-free)
• Postal Address: Level Up Casino, PO Box 1234, Sydney NSW 2000, Australia

18. Acknowledgment

By completing Level Up Casino sign up and using our services, you acknowledge that:

• You have read and understood these Terms and Conditions in full;
• You agree to be bound by all provisions contained herein;
• You meet all eligibility requirements to use Level Up online casino;
• You will use the Service responsibly and in accordance with these Terms;
• You understand the risks associated with online gaming;
• You accept all terms related to deposits, withdrawals, Bonuses, and gameplay on Level Up Casino Australia.